How can we help?

Find answers to common questions or get in touch with our support team.

Email Support

Send us an email and we'll get back to you within 24-48 hours.

support@receipttrackr.app

Feature Requests

Have an idea to make ReceiptTrackr better? We'd love to hear it!

feedback@receipttrackr.app

Frequently Asked Questions

Quick answers to questions you may have about ReceiptTrackr.

How does the OCR scanning work?
When you take a photo of a receipt, our AI-powered OCR technology analyzes the image and automatically extracts key information like merchant name, date, total amount, and line items. The process typically takes a few seconds and works best with clear, well-lit photos.
Is my data secure?
Yes! Your data is encrypted and stored securely using Cloudflare's infrastructure. We use industry-standard security practices including encrypted storage, secure authentication (JWT), and hashed passwords. We never sell your data to third parties.
Can I export my receipts?
You can export your receipt data in CSV or JSON format at any time from the app settings. This is perfect for tax preparation, accounting software import, or creating backups of your data.
What currencies are supported?
ReceiptTrackr supports receipts in any currency. You can track expenses in multiple currencies, making it ideal for travelers or international business transactions.
How do I delete my account?
You can delete your account from the Settings screen in the app. Go to Settings > Account > Delete Account. This will permanently remove all your data including receipts and account information.
Why isn't the OCR recognizing my receipt correctly?
OCR accuracy depends on image quality. For best results: ensure good lighting, hold the camera steady, make sure the entire receipt is visible, and avoid wrinkled or faded receipts. You can always edit the extracted data manually if needed.
Is ReceiptTrackr free to use?
Yes, ReceiptTrackr is free to download and use. We offer core receipt tracking features at no cost. Premium features may be introduced in the future.
Can I use ReceiptTrackr offline?
You need an internet connection to upload receipts and perform OCR scanning. However, you can view previously synced receipts while offline.

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